MAINTENANCE FOR PROFESSIONAL COFFEE MACHINES
- Response within 48 hours
- Annual maintenance, depending on the models
- Responsive support
The first year of maintenance is free
Until the end of 2024, Javry takes even more care of you and offers 1 year of maintenance for all new rental contracts. Contact one of our sales heroes or request a coffee quote online to take advantage of this promo
Experts at your service
48-hour turnaround
In 90% of cases, we solve the problem remotely. If this is not possible, we will repair or replace your machine within 48 working hours.
Replacement machine
If the repair has to be carried out in the workshop, we place an identical replacement machine in the workshop for the duration of the repair.
Annual maintenance
We carry out preventive maintenance once a year for coffee machines connected to your water system.
Procedure
- You report the problem to us: we help you directly by phone, Whatsapp or email. In 90% of cases, the problem is solved at this point. If the problem is more serious, we’ll change your machine!
- You will receive a loan machine within 48 hours: if the machine needs to be repaired in the workshop, we will exchange your defective machine as quickly as possible for an identical, fully functional professional machine.
- Your coffee machine is repaired: you keep the loan machine or we send you back the original machine.
P.S.: yep, we also intervene to repair our preloved rental coffee machines!
Do you have a question about using your machine?
Videos
Printed memos
Written guides
Are you already equipped?
An automatic machine and coffee beans, plain and simple
An certified technician comes to your offices to install and configure the machine. Your coffee is delivered automatically by post.
A quote request, and after?
Call from your account manager
Within 24 hours of your request for a quote, our sales team will call you to fully understand your coffee situation.
Sending the quote
You'll receive your quote online within 48 hours. You can accept it online in just a few clicks.
Preparing and installing your machine
Your machine is configured in our certified workshop. A technician will then come and install it in your office. You can enjoy a good Javry coffee!
According to your ideal frequency
Your coffee orders are automatically delivered to your door.
I switch to Javry coffies
Within 24 hours, you receive your first coffee order. Delivery by Bpost (for less than 20kg) or private courier (for more than 20kg) in Belgium, France and Luxembourg.
Ask for a coffee quote or place your order.
A quote request, and after?
Call from your account manager
Within 24 hours of your quote request, our sales team will call you to understand your needs.
Sending the quote
You'll receive your quote by email within 48 hours. You accept it online and validate your first test order.
Receiving your order
Your parcel is delivered to your office, and you can enjoy your first Javry coffee with your colleagues!
According to your ideal frequency
Your coffee orders are programmed and delivered automatically to your door!
