In all circumstances
Experts at your service
If your machine breaks down, our technical team will directly offer you a suitable solution.
Timing : In 90% of the cases, we solve the problem remotely. If this is impossible, we commit ourselves to provide you with a functional machine within 48 working hours max.
Never without coffee : If the repair has to be carried out in the workshop, we will place an identical replacement machine for the duration of the repair.
What happens in the event of a breakdown
You report the problem
We help you directly by phone. In 90% of the cases, the problem is resolved at that moment. If the problem is important, we change your machine!
You will receive another machine for free within 6 to 48 hours max.
If the machine needs to be repaired in the workshop, we exchange asap your faulty machine by a perfectly functional identical professional machine.
Your coffee machine is repaired
You keep the machine or we return the original machine to you.
A question regarding the use of your coffee machine?
Our support base is available 24 hours a day
Videos
Step by step, our tutorials explain how to properly use and maintain your coffee machine. It couldn't be simpler.Printed pictograms
Our pictograms can be printed and placed in the coffee corner to help you on a daily basis in the use and maintenance of the machine.Written guides
Javry's written guides provide detailed and concrete answers to all your questions. They are available online, on PC or mobile.
Don't take our word for it
Test it and we will refund you if you are not satisfied !
A full automatic coffee machine with great coffee beans. Quite simply.
Within 4 days, you receive your coffee machine in your office and your first coffee order.
You are not convinced by the machine ? Within 7 days, we take the machine back and refund you!
A quote, and then?
Call with your account manager
Within 12 hours following your quote request, our commercial team call you to understand and define your needs.
Sending of the quotation
You receive your quotation within 24h. You can accept it online in a few clicks.
Preparation and shipping of your coffee machine.
Your machine is setup in our workshop and shipped through a private carrier.
Reception of your machine
Your receive your machine and the coffee. All you have to do is plug it in and enjoy your first cup of Javry coffee!
According to your ideal frequency
Your coffee orders as well as the machine's cleaning products are automatically delivered to your door.I start drinking Javry coffee.
Within 24h, you receive your first coffee order.
Delivery by Bpost (<20kg), or private carrier (>20kg) in Belgium, France and Luxemburg.
A quote, and then?
Call with your account manager
Within 12 hours following your quote request, our commercial team call you to understand and define your needs.
Sending of the quotation
You receive your quotation within 24h. You can accept it online and validate your first trial order.
Reception of your order
Your package is delivered at the door of your office. You enjoy your first Javry coffee with your colleagues