In all circumstances
If your machine breaks down, our technical team will directly offer you a suitable solution.
Timing : In 90% of the cases, we solve the problem remotely. If this is impossible, we commit ourselves to provide you with a functional machine within 48 working hours max.
Never without coffee : If the repair has to be carried out in the workshop, we will place an identical replacement machine for the duration of the repair.
We help you directly by phone. In 90% of the cases, the problem is resolved at that moment. If the problem is important, we change your machine!
If the machine needs to be repaired in the workshop, we exchange asap your faulty machine by a perfectly functional identical professional machine.
You keep the machine or we return the original machine to you.
Our support base is available 24 hours a day