In all circumstances

Experts at your service

If your machine breaks down, our technical team will directly offer you a suitable solution.

Timing : In 90% of the cases, we solve the problem remotely. If this is impossible, we commit ourselves to provide you with a functional machine within 48 working hours max.

Never without coffee : If the repair has to be carried out in the workshop, we will place an identical replacement machine for the duration of the repair.

Maintenance of professional coffee machines

What happens in the event of a breakdown

1
You report the problem

We help you directly by phone. In 90% of the cases, the problem is resolved at that moment. If the problem is important, we change your machine!

2
You will receive another machine for free within 6 to 48 hours max.

If the machine needs to be repaired in the workshop, we exchange asap your faulty machine by a perfectly functional identical professional machine.

3
Your coffee machine is repaired

You keep the machine or we return the original machine to you.

What happens in the event of a breakdown

A question regarding the use of your coffee machine?

Our support base is available 24 hours a day

Don't take our word for it

Test it and we will refund you if you are not satisfied !

A full automatic coffee machine with great coffee beans. Quite simply.

Within 72h, you receive your coffee machine in your office and your first coffee order.

You are not convinced by the machine ? Within 7 days, we take the machine back and refund you!

A quote, and then?

Call with your account manager
Within 12 hours following your quote request, our commercial team call you to understand and define your needs.
Sending of the quotation
You receive your quotation within 24h. You can accept it online in a few clicks.
Preparation and shipping of your coffee machine.
Your machine is setup in our workshop and shipped through a private carrier.
Reception of your machine
Your receive your machine and the coffee. All you have to do is plug it in and enjoy your first cup of Javry coffee!
According to your ideal frequency
Your coffee orders as well as the machine's cleaning products are automatically delivered to your door.

I start drinking Javry coffee.

Within 24h, you receive your first coffee order.

Delivery by Bpost (<20kg), or private carrier (>20kg) in Belgium, France and Luxemburg.

A quote, and then?

Call with your account manager
Within 12 hours following your quote request, our commercial team call you to understand and define your needs.
Sending of the quotation
You receive your quotation within 24h. You can accept it online and validate your first trial order.
Reception of your order
Your package is delivered at the door of your office. You enjoy your first Javry coffee with your colleagues
According to your ideal frequency
Your coffee orders are automatically planned and delivered at your door.